OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
128 ratings and 89 comments received in the last 90 days.
06 March 2025
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04 March 2025
Efficient
25 February 2025
Jack Esdan did an excellent job at the Mini sales centre
21 February 2025
The experience was excellent and everything explained very well
21 February 2025
Bedford Mini is fantastic, all the staff are very friendly and welcoming and the showroom looks great.
18 February 2025
I cannot fault the service at all. Carly Salisbury was the mini sales exceutive who guided me through every step. From listening to what I was looking for from a vehicle to deciding on a new Mini Cooper
06 February 2025
The delivery was very swift
01 February 2025
Good communication
30 January 2025
Clean well presented showroom and friendly knowledgeable staff.
18 March 2025
I was unhappy because I had to travel to Hertfordshire the day after the repair and had warning lights flashing for the whole journey which stressed me out.
16 March 2025
Easy online booking, friendly, informative & efficient reception on arrival & departure. Service/MOT updating via SMS & email, courtesy car availiability. More than happy to continue Group 1 for service & MOT requirements.
16 March 2025
Very friendly, explained the results of the MOT very clearly
16 March 2025
There was a nail in the tyre which they told me needed replacing as it had a nail and then told me they couldn't do it that day and asked me to drive with the nail and return the next day!!!
12 March 2025
Very satisfied. I sat and waited while my MOT was done. It was ready after an hour and my car was also cleaned.
10 March 2025
No issues at all experienced
10 March 2025
Kept me informed and open to discussing questions and providing solutions and being helpful regarding the overall service to ensure customer satisfaction.
10 March 2025
Great service very prompt
10 March 2025
I was treated as a valued customer and kept informed of the booking and service. Charlotte at Mini Service was very helpful.
09 March 2025
Didn't feel ripped off and confident of work done
07 March 2025
This was so very Trouble Free. Carly was great, often replying to emails, in her own time. I felt welcome and appreciated as I equally regarded Carly.