OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
104 ratings and 75 comments received in the last 90 days.
01 August 2025
all was good
15 July 2025
Josh delivered great service
15 July 2025
Nothing to fault, I wouldn't pick anywhere else after Carly has been providing my MINIs for 10+ years. Super efficient and smooth process each and every time.
13 July 2025
Lovely, friendly and efficient staff. It was hassle free experience.
09 July 2025
Carly was amazing and answered all my questions about everything.
08 July 2025
Great customer service
06 July 2025
Very smooth, Jack had incredible knowledge of the vehicle and made it very enjoyable to learn the functions on the car.
03 July 2025
I was always kept in the loop with timings
04 June 2025
Both Carly and Matthew were great. There was a lot of back and forth and change in monthly PCH value etc at the outset of the conversation - which was no reflection on them but more so new systems and ways of working with Mini HQ. Needs ironing out
25 August 2025
Kept informed,phone call to let me know how things went and to let me know when my car was ready
25 August 2025
Friendly and welcoming staff. Good knowledge of process
24 August 2025
Quick
21 August 2025
Fast and efficient
20 August 2025
Excellent updates
19 August 2025
The manager that I dealt with was informative and extremely polite!
19 August 2025
I was served by Muhammed Islam who provided excellent service.
17 August 2025
Great car service but poor car courtesy car arrangement.
16 August 2025
Always so friendly and helpful
16 August 2025
Kept me informed of progress at each stage, friendly and professional staff
12 August 2025
Very well looked after